Delivery & Returns


Thank you for shopping at our store, we want to ensure you have a seamless shopping experience, including transparent and efficient shipping processes. Please review our Shipping & Return Policy below:

Shipping Methods:

We offer several shipping options to accommodate your needs(By FEDEX, USPS, DHL, UPS, etc..). These options may vary depending on your location and the items in your order. Standard shipping typically takes 7-10 business days.

Processing Time:

Orders are typically processed and shipped within 2-3 business days after payment is received. Please note that processing times may vary during peak seasons or promotional periods. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Costs:

Our Shipping Fees for National and International Shipping for both are Free.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to track the status of your package. You can also track your order directly on our website by logging into your account and viewing your order history.

Shipping Restrictions:

Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If an item in your order is restricted from shipping to your location, we will notify you promptly and provide alternative options if available.

Shipping Address:

Please ensure that your shipping address is entered correctly at checkout to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments:

While we take great care to ensure your order is packaged securely, we understand that accidents can happen during transit. If your order arrives damaged or if it is lost in transit, please contact us immediately so we can assist you in resolving the issue.

We are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a transparent and hassle-free return and refund process. Please review the following policy guidelines:

Returns

  1. Eligibility Criteria:
    • To be eligible for a return, items must be unused, unworn, and in the same condition as received.
    • Returns must be initiated within 30 days from the date of delivery.
    • Certain items such as perishable goods, personalized items, and gift cards are exempt from being returned.
  2. Return Process:
    • To initiate a return, please contact our customer service team to request a return authorization.
    • Once your return request is approved, you will receive detailed instructions on how to proceed with the return.
  3. Return Shipping:
    • Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to our error or a defective product.
    • We recommend using a tractable shipping service and obtaining a shipping receipt for your records.
  4. Inspection and Approval:
    • Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund.
    • If the returned item(s) pass inspection, we will proceed with the refund process.

Refunds

  1. Refund Options:
    • Refunds will be issued in the original form of payment or as store credit, based on your preference.
    • Please allow 15 business days for the refund to be processed and reflected in your account.
  2. Refund Amount:
    • The refund amount will be equal to the purchase price of the returned item(s), excluding any shipping charges or additional fees.
    • In case of promotional discounts or coupons applied to the original purchase, the refund amount will reflect the discounted price paid.
  3. Notification:
    • Once your refund has been processed, you will receive a notification via email confirming the refund amount and the method of reimbursement.

Exceptions and Special Circumstances

  1. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or a full refund.
    • Photographic evidence of the damage may be required for our records.
  2. Lost Shipments:
    • In the event of a lost shipment, please notify us promptly so that we can initiate an investigation with the shipping carrier.
    • Depending on the outcome of the investigation, we will either issue a replacement or a refund for the lost items.
  3. Exchanges:
    • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to initiate a return and place a new order for the desired item(s).

Contact Us:

If you have any questions or concerns about our Shipping and Return Policy or need assistance with your order, please don’t hesitate to contact us.